Refund and Returns Policy
Effective Date: February 14, 2025
1. Overview
At PeptideAmino, we strive to ensure customer satisfaction with our high-quality peptide supplements. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- Returns must be requested within 30 days of purchase.
- Proof of purchase (order confirmation or receipt) is required.
3. Non-Returnable Items
The following items are not eligible for returns:
- Opened or used products.
- Perishable goods or items marked as final sale.
- Gift cards or promotional items.
4. Refund Process
If your return is approved:
- A refund will be issued to your original payment method.
- Processing time may take 5-10 business days depending on your bank.
- Shipping fees are non-refundable.
5. Exchange Policy
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of receiving your order.
6. Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service for proof of return.
- If the return is due to our error (e.g., wrong item sent), we will cover the shipping costs.
7. How to Initiate a Return
To initiate a return, contact our support team at:
Email: office@peptideamino.com
Phone: +359 8777 96272
Address: Tsar Asen I-vi 48, Varna 9000, Bulgaria
8. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be updated on this page.
By purchasing from PeptideAmino, you agree to this Refund and Returns Policy.